CVHOA has a contract with Mission Management to manage our Association according to the customs and the laws of the State of Arizona.
Mission Management Services
8375 N. Oracle Rd, Suite 150
Tucson, AZ 85704
Office (520) 797- 3224
Community Manager: Rebekah Tolbert
Homeowner Update Form
Homeowner Portal for account information
Update from Mission Management
Hi! I'm Rebekah Tolbert, your community manager from Mission Management. I've been busy coming up to speed on Colonia Verde. I thought I would answer a few recurring questions we have been getting and let you know what to expect in the near future.
How do I view my account information from Mission Management?
We have set up a portal for Colonia Verde homeowners to view and update their account information. A portal is a specially designed website that we use for all our HOAs - each HOA has its own portal website managed by Mission. We are mailing invitations to all homeowners to create a login to the portal.
From the portal, you can do the following:
1. Manage your contact information
2. View your account financial status
3. View any complaints or requests for your residence
4. Sign up for e-statements instead of mail
If you have issues accessing the portal, contact us to help get you started.
Who do I call if I have a question?
You can call Rebekah Tolbert at 520-797-3224 ext 112. You can also email Rebekah at [email protected] or send emails to [email protected]
Why do I need to mail my HOA check to Las Vegas?
Mission Management Services is located in Tucson, but we use a payment processing company in Las Vegas to process homeowner checks. You do not need to contact our payment processor for anything. Please contact me and I will answer your questions.
Can I still drop off my HOA check at the Colonia Verde Clubhouse suggestion box?
Yes, I pick up mail from the locked suggestion box each week.
I live in Colonia Verde for part of the year. How do I ensure I get mailings from you sent to the correct address?
Send us an email or call us and let us know when you will be changing addresses. Please provide your new address and let us know when the change will take effect.
When will you start charging late fees again for late HOA payments?
Who is eUnify and why am I getting emails from them?Mission Management uses a service called eUnify to send various types of communications to Colonia Verde residents. Sometimes the emails have Rebekah's name and other times the emails seem to come from uManage. We have been assured the emails and associated hyperlinks and attachments are safe to view. Questions should be directed to [email protected]
What should I do if I have a sewer issue?
If you have a sewer issue that requires digging outside your home, please call us first so that we can ensure that HOA-owned issues are accurately diagnosed and managed. If your issue occurs outside normal business hours, our office phone recording will instruct you to call our off hours emergency phone number.
We sent out letters to people regarding CC&R compliance. The letter uses the language "1st Notice of Violation". This is a courtesy notice that if the issue is not addressed within 21 days it will become a violation. In the past, you have known them as "Letters of Inquiry". We realize that our language has been jarring so we will work on changing it to reflect that it is a courtesy letter.
Here is a brief summary of what Mission has been doing for Colonia Verde:
- Setting up homeowner accounts to manage contact information, track payments, and manage correspondence.
- Reconcile all homeowner account balances.
- Provide new payment instructions to all homeowners.
- Prepare the homeowner packets for the 2021 Annual Meeting.
- Set up accounts for all Colonia Verde vendors to manage their contracts and payments.
- Coordinate vendor proposals for landscaping, security and paving.
- Attend monthly HOA Board meetings and provide minutes.
- Board Training
- Enforcement of CV CC&Rs